10bet Privacy Policy — Your Data, Your Rights, Our Obligations

This Privacy Policy is published by 10bet ("10bet", "we", "us", "our"), the operator of the online betting and gaming platform available at 10bet-bangla.com. 10bet is the data controller responsible for the personal information of all users registered on the platform.

10bet operates exclusively for the Pakistani market. All data collection and processing practices described in this policy relate to users who are residents of Pakistan. If you are accessing the platform from outside Pakistan, please be aware that this policy may not fully address the data protection frameworks applicable in your country.

This Privacy Policy forms part of the overall agreement between you and 10bet, alongside our Terms and Conditions and Responsible Gaming policy. By registering an account on 10bet, you acknowledge that you have read and understood this policy.

10bet collects personal data through three primary channels: information you provide directly during registration and account use, information generated automatically through your interactions with the platform, and information received from third-party services such as payment processors and identity verification providers.

We do not collect sensitive personal data such as biometric data (beyond standard document photos required for KYC), political opinions, religious beliefs or health information unless specifically required by law or directly relevant to a responsible gaming assessment.

Every piece of data 10bet collects has a defined purpose. We do not process data speculatively or "just in case." Below are the specific reasons we use your information.

• Account creation and management: Your name, CNIC, mobile number and email are used to create and maintain your 10bet account, authenticate your identity when you log in and communicate important account information to you.
• Payment processing: Financial data including Easypaisa and JazzCash account references is used to process deposits and withdrawals accurately. 10bet does not store full payment credentials — these are handled by payment processors under their own security standards.
• Identity verification (KYC): CNIC details and associated document images are used to verify that you are who you say you are and that you meet the age requirement of 18+. This is a legal obligation, not a commercial choice.
• Fraud prevention and security: Technical data including IP addresses and device information is used to detect unusual account activity, prevent unauthorised access and identify potential fraud or bonus abuse patterns.
• Responsible gaming monitoring: Betting activity data is analysed to identify potential signs of problem gambling behaviour, allowing our team to reach out proactively when patterns of concern are detected.
• Legal and regulatory compliance: We are required to maintain records of transactions and account activity to comply with applicable regulations. This data is not used for any purpose beyond compliance unless specifically permitted by law.
• Platform improvement: Aggregate, anonymised data about how users interact with the platform helps us improve navigation, game selection and overall user experience. This analysis does not identify individual users.
• Customer support: Support chat and email records allow our team to resolve queries effectively and maintain continuity in ongoing cases.

10bet processes personal data only when there is a recognised legal basis to do so. The primary legal bases applicable to our data processing activities are as follows.

• Contractual necessity: Processing your identity, contact and payment data is necessary to fulfil the contract between you and 10bet — i.e., to provide the betting and gaming services you have signed up for.
• Legal obligation: Identity verification, transaction record-keeping and anti-money laundering checks are legal requirements. We process this data because we are legally obligated to, not simply because we choose to.
• Legitimate interests: Fraud prevention, security monitoring and responsible gaming activity analysis are based on our legitimate interest in maintaining a safe, fair platform for all users. We balance this against your privacy rights and do not process more data than necessary for these purposes.
• Consent: Marketing communications are sent on the basis of your consent, which you can withdraw at any time without penalty to your account.

10bet does not sell, rent or trade your personal data to third parties. We share data only with the specific categories of recipients listed below, and only to the extent necessary for the defined purpose.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer networks and card processing partners receive transactional data necessary to complete deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: KYC verification services receive CNIC details and document images for the purpose of verifying user identity. Data shared is limited to what is required for verification.
• Technology providers: Hosting, database, analytics and customer support platform providers may have access to data in the course of providing services to 10bet. All such providers are contractually obligated to maintain data confidentiality.
• Law enforcement and regulators: We will share data with Pakistani law enforcement authorities, courts or regulatory bodies where required to do so by law, court order or legitimate regulatory request.
• Business transfers: In the event of a merger, acquisition or sale of 10bet, user data may be transferred to the new entity as part of that transaction. Users will be notified in advance of any such transfer that materially affects their rights.

10bet uses cookies and similar tracking technologies to operate the platform correctly, maintain your logged-in session, remember your preferences and analyse how the site is used. The following types of cookies are used.

• Essential cookies: These are required for the platform to function. They maintain your login session, remember language preferences and ensure secure browsing. You cannot opt out of essential cookies without losing core platform functionality.
• Analytics cookies: Anonymised usage data helps us understand which sections of the platform are most visited, where users encounter difficulties and how game categories perform. No individual user is identified in analytics reports.
• Functional cookies: These remember choices you have made on the platform — such as preferred sports or game categories — to personalise your experience on return visits.

You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in or using core features of 10bet. Third-party advertising cookies are not used on 10bet — we do not serve external advertising to our users.

10bet implements technical and organisational security measures appropriate to the sensitivity of the data we handle. The following specific controls are in place.

In the event of a data security incident that poses a risk to your personal data, 10bet will notify affected users promptly via their registered email address and take immediate steps to contain the incident and prevent further exposure.

As a 10bet user, you have the following rights regarding your personal data. To exercise any of these rights, contact support@10bet-bangla.com with the subject line "Data Rights Request". We will respond within 14 business days.

Please note that some rights are subject to limitations. For example, we are legally required to retain certain financial and identity records for a minimum period after account closure, so requests for complete erasure of such records may not be fully fulfilled while legal retention obligations remain active. We will always explain clearly when and why a request cannot be fully completed.

10bet retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. The following retention periods apply as a general guide.

• Active account data: Retained for the duration of your account being open. Data is reviewed when an account has been inactive for 24 months.
• Financial transaction records: Retained for a minimum of 5 years after the transaction date to meet financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of 5 years after account closure to satisfy anti-money laundering obligations.
• Customer support records: Retained for 2 years after resolution of the query unless the matter relates to a complaint or legal dispute, in which case longer retention may apply.
• Marketing consent records: Retained for 2 years from the date of last consent activity or until you withdraw consent, whichever is sooner.
• Technical/log data: Retained for up to 12 months in most cases, used for security and fraud investigation purposes only.

After applicable retention periods expire, data is securely deleted or irreversibly anonymised. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

10bet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process and is enforced through CNIC verification which includes date of birth confirmation.

If we become aware that a user under the age of 18 has registered on the platform, the account will be immediately suspended, all associated funds returned (if legitimately deposited) and all personal data of the underage user deleted. If you believe a minor may have registered on 10bet, please notify us immediately at support@10bet-bangla.com.

10bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. The effective date at the top of this page will always show when the current version was published.

For material changes that significantly affect how we handle your data or your rights, we will send a notification to your registered email address at least 7 days before the change takes effect. For minor clarifications, the page will be updated without separate notification.

Continued use of 10bet after an updated policy takes effect constitutes your acceptance of the updated practices. If you disagree with any change, you have the right to close your account before the new policy becomes effective.

For any questions, concerns or requests related to your personal data and this Privacy Policy, contact the 10bet data protection team using any of the following channels.

• Email: support@10bet-bangla.com — use subject line "Data Privacy Request" for data-related queries
• Live Chat: Available 24/7 directly on the 10bet platform — login and click the support chat icon
• Response time: Privacy-specific requests are responded to within 14 business days. General queries are typically answered within 24–48 hours via live chat.

If you are unhappy with our response to a data privacy request, you have the right to escalate your complaint through the appropriate regulatory channels applicable in Pakistan.